---
title: Booking Terms & Conditions
description: Hideaways Africa Booking Terms & Conditions for all properties in Zimbabwe, Botswana and South Africa
---

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# Booking Terms & Conditions

### How to Book

- All reservations in writing by email: info@hideawaysafrica.com
- Subject to availability; waiting lists on first-come-first-served basis
- Provisional reservations held for 7 days

### Deposits & Payment

- 20% non-refundable deposit required within 7 days to confirm (50% for SA Villas in high season)
- Full payment due 30 days before travel
- Bookings made within 30 days of arrival must be paid immediately on invoice
- 5% credit card surcharge applies
- Send proof of payment with lodge name and booking reference

### Cancellation Policy

| **Notice Period** | **Cancellation Fee** |
| --- | --- |
| Confirmed but before 60 days | 20% of total booking |
| 60–31 days before travel | 50% of total booking |
| 30–15 days before travel | 75% of total booking |
| 14 days or less | 100% of total booking |
| No show / unused services | No refund |

*Only written cancellations accepted. Cancellations confirmed only once acknowledged by reservations.*

### Check-in / Check-out

- Check-in: from 14:00 | Check-out: by 10:00
- Late check-out subject to availability and prior management approval

### Travel Insurance

 Comprehensive travel insurance is strongly recommended and considered essential for all guests. Hideaways is not liable for missed connections, delays due to weather, mechanical issues, or other circumstances beyond their control. 

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- [Exclusive Use](https://hideawaysafrica.com/safari-experiences/)
- [Safari Specials](https://hideawaysafrica.com/safari-specials/)
- [Contact Us](https://hideawaysafrica.com/enquire-now/)
- [Agent Zone](https://hideawaysafrica.com/agent-zone/)

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